Gorgeous filet of pike-perch, lots of Smiles and no Wifi

Vietnam is regarded as the new dream destination. Of which, Vietnam Airlines benefits. But how well is the national airline in Business Class?

Vietnam is booming. According to the provisional Figures of the national tourism authority of 12.9 million people in the country – 29 percent more than in the previous year, traveled last year. Also, Vietnam Airlines benefits. Their ten weekly flights from Germany are well booked. But how good is the Service in the national airline? We have tested the Business Class in January, on a flight in an Airbus A350 from Frankfurt to Hanoi.

Booking/Reservation: ★★★☆☆.

The website of Vietnam Airlines is chic and modern. The Central services can all be handled online. The user guide is not, however, a really intuitive, procedures are complicated.

Check-in/Boarding: ★★★★★.

Everything works here like clockwork: There are not separate switches for premium customers at the Gate have a significant waiting times. The staff are very friendly and speedy. So begins the journey.

Crew: ★★★☆☆.

Who South-East Asia and, in particular, Vietnam travels, looking forward to the warmth of the people. This is also felt on Board. The flight attendants are extremely friendly and radiate a pleasant atmosphere. It will smile a lot. However, you can feel a little bit of commitment. So it would not damage when the Crew would come unsolicited through the ranks, and after the guests to see. At night, there was no response in addition to our ringing repeatedly. Also, with the processes in the Service, there is potential for improvement. So drinks were served repeatedly and then, when the meal was already eaten.

Sitting: ★★★★☆.

The seat is designed to be stylish, it is comfortable and spacious and in a flat bed. Sleep is, therefore, easy for larger people. The seat provides all the important connections – power and USB. He also has a reading lamp and a remote control for the entertainment system. Negative is the low storage space, and a Base to fall in With the lines in the Seats of a hindrance.

Meals:

★★★★☆.

Before the Start, there is the obligatory juice or champagne (Heidsieck Monopole Blue Top Brut) welcome. At cruising altitude have arrived, you will be served a sumptuous lunch. We select the pleasant mouth end of the salmon Guacamole with a sweet-and-sour cucumber salad for the Appetizer, a rather insipid Spargelcrèmesuppe. We choose a glass of Rueda Viña Albali. For the main course we opt for the roasted pike-perch fillet with Five-spice powder and steamed rice. Is a good choice. We treat ourselves to a glass of Chateau Sigognac 2015. The meal could also be in a good Restaurant. Vietnam is not perhaps the first country that comes to mind when you think of ice cream. The Dessert, served Schockoeis is absolutely world-class. The Breakfast is also sumptuous, it is the choice between crepe with custard and raisins and stewed fruit or cold meat and cheese platter or Omelette with rice. We opt for the waiver and just take a bread roll with Butter.

Cleanliness:

★★★★★

.

Here, too, Vietnam Airlines is doing a good Job. Everything is spick and span, just like you can have it as a premium customer.

Cabin equipment:

★★★★★.

The cabin is decorated in a subtle olive green-brown tones. The effect is classic and elegant. The Business Class has a 1-2-1 configuration, which allows couples to sit together in the middle and privacy-seekers, to sit at the edge. Each seat has direct aisle access. A big Plus. The huge Luggage compartments in addition to any traveler a lot of space for his hand Luggage.

Entertainment system:

★★★☆☆.

The passenger, a large, in the viewing angle adjustable screen is available. The offer can be changed easily via touch screen or remote control. The selection of films and TV-programs is, however, quite modest. A disadvantage on long flights such as from Europe to Vietnam.

Wifi:

★

☆☆☆☆.

Actually, you could omit this point. Because Wifi Vietnam Airlines does not offer in the new Airbus A350. We find, but Internet access is now Standard, therefore, we evaluate the point with the worst Note.

Extras:

★★★★☆.

The passenger receives an Amenity Kit from Cerruti with sleeping mask, socks, toothbrush and paste, comb and earplugs. The equipment and execution are solid, but it is a very high quality. In addition, there is a soft blanket and a soft pillow. Extremely pleasant to the submitted Slippers are.

Overall grade:

Of 3.7 – Good.

Conclusion:

Vietnam Airlines offers a solid Business Class product. With the best in the industry, you can't compete. To much is not true. Considering the performance-to-price ratio, you will be well served, but on flights in the direction of Southeast Asia quite well.

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Posted by John at .